Frequently Asked Questions (FAQ)
Have a question? Chances are we’ve answered it before, and if we have you’ll find it here. This section is actively updated with your questions. If you cannot find the answer you are looking for contact us today. We’re always happy to help.
General
What payment methods do you accept?
Bitcoin, Ethereum, Bitcoin Cash, Monero, Litecoin, Dash, and many more!
How long does it take to set up a new account?
All shared hosting plans are instantly activated. You can also instantly provision a VPS or Cloud Server in one of ten locations worldwide. Dedicated servers are setup within 24 hours or less guaranteed.
Do you sell SSL certificates?
Absolutely. You can order an SSL certificate right here.
What level of support do you provide?
We offer outstanding support 24 hours per day, 7 days a week, 365 days a year. We strive to offer fast support that is friendly and helpful. Our average ticket response time is 20 minutes. Support is handled via live chat or support desk. You can submit a ticket from your client dashboard.
Do you offer anonymous hosting?
You thought we didn’t? We’re big on privacy around here. All we need is a good email and first name only to reach you at for billing purposes and account issues. Domain registrations DO require a complete name, address, and phone to meet ICANN requirements.
What is your refund policy or guarantee?
We offer a No Bull Guarantee. All shared hosting plans come with a 45-day Money Back Guarantee. No questions, no gimmicks. If you’re not happy with our service you can get a refund. Please read our refund policy for full details.
Do you have an SLA or uptime guarantee?
Yep. We offer 99.99% guaranteed uptime, excluding scheduled maintenance.
What type of content do you allow?
Please read our Terms of Service and Acceptable Use Policy.
Can I host adult content?
You can host adult content provided it complies with all U.S. laws. If you would like to host adult content you will be required to purchase a plan that has a dedicated IP. We do offer shared hosting plans with dedicated IPs.
Do you have an affiliate program?
Ready to make the big bucks, eh? We have a competitive Affiliate program that offers generous payouts in Bitcoin or PayPal. Click here to join our affiliate program.
Dedicated Servers
How long will it take to set up my server?
Your dedicated server will be set up in 24 hours or less guaranteed! Often times we are able to set up your server in 4-6 hours.
How do I order more IP addresses?
Your dedicated server will come with 5 IPs standard. If you need to order more you can do so at checkout or by placing an order through your client account.
Do you offer managed hosting?
Yes we do! Any VPS, Cloud Server, or Dedicated Server ordered with cPanel/WHM comes 100% fully managed.
Can I have a custom server built?
We do provide custom servers on a quote by quote basis. If you are interested in something not listed on the site, please contact Sales to see if we can help.