Network

Our Guarantee: Network will be available 99.9% of the time in a given month, excluding scheduled maintenance.
Customer Advantages: A credit of 5% of the monthly fee for each 60 minutes of downtime. A credit of up to 100% of the monthly fee for the affected server.

Infrastructure

Our Guarantee: Critical infrastructure systems, including power and HVAC, will be available 99.9% of the time in a given month, excluding scheduled maintenance.
Customer Advantages: A credit of 5% of the monthly fee for each 60 minutes of downtime, up to 100% of the monthly fee for the affected server.

Hardware

Our Guarantee: Functioning of all hardware components and replacement of any failed component at no cost to the customer.
Customer Advantages: A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.

Anytime Money Back Guarantee

All shared hosting and VPS hosting plans (Non-DDoS) are entitled to an unconditional Anytime Money Back Guarantee. If you’re not satisfied with our hosting solutions – we’ll give you your money back. No questions asked, no time limits. You may cancel at any time and you will be refunded the remainder of your payment term. Plus, during the first 45 days, if you’re not satisfied we will refund your hosting fees in full.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

The following services do not qualify for the Anytime Guarantee: dedicated servers, domains, SSL certificates, or any DDoS protection services.

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